IVR has historically been a cost-saving tool; reducing the need for expensive contact center agents. In the past, that’s led to an obsession with measuring “containment” - the number of calls that start and finish in the IVR without the caller talking to an agent.

Topics: IVR Features

By Marsha Jones
July 19 2017

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Chatbots are a hot topic. Looking at my twitter and LinkedIn feeds, the interest and excitement that is bubbling around this area is vast. Having worked in conversational user experience (UX) for the past 12 years, it’s exciting to see that the industry is experiencing a rapid growth, and delving into emerging technologies like bots and agents.

Topics: IVR Futures, featured, Chatbots

By Helen Casewell
June 19 2017

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VoxGen are excited to announce the launch of a new way of developing IVR, chat, SMS and Alexa applications… our innovative and fully-automated Portal.

Topics: Company News, IVR Technology

By Ben Westbrook
May 17 2017

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SpeechTek magazine writer, Phillip Britt, contacted VoxGen in March for an update on the panel session we delivered at last years’ SpeechTek conference.  Phillip (aka Phil) wanted to know what’s changed in the voice interface design world over the last 12 months so we spent 45 minutes with him discussing our approach and the launch of the VoxGen Design...

Topics: Company News, IVR Technology

By Marsha Jones
May 16 2017

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Conversational Customer experience company, VoxGen, appoints Bob Ingalls as Chairman of the Board to execute on growth plans and drive further innovation in hosting and optimisation of conversational applications for customer service through IVR, SMS, chatbots and Intelligent Virtual Assistants.

Topics: Company News

By Kerry Robinson
May 16 2017

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