Chat Now

Conversational AI. Understood., Designed., Measured.,Managed.

Impactful IVR, voice and chat bots.

Customer experiences are becoming more digital.

Digital is becoming more conversational.

Conversational AI needs a different approach.

Your IVR, voice or chat bot isn’t just an app. It’s a bot workforce that's talking to millions of customers.
They need managing, just like your customer services team. But they don’t speak your language. They’re hard to understand, direct and measure
With 20 years’ experience managing Conversational AI for large B2C organisations, we help design, measure and manage your bots to achieve your goals. We call this HR for AI.
Want to deliver more impactful IVR, voice and chat bots? You're in the right place.

What is Conversational AI?

Conversational AI delivers highly engaging and natural customer interactions at large scale and low cost… or an off-brand experience, frustrated customers, and little or no data on what works and what doesn’t. Check out this introduction to understand what makes the difference

VoxGen - What is Conversational AI

 

How we help

We help Customer Service, Product and IT execs deliver maximum impact with their IVR, voice and chat bot investments.

It starts with a Discovery project that defines the strategy and creates the blueprint for success based on what you, your business, and your customers need.

Then we start line managing your bots and coaching your team. We’ll drive implementation priorities for maximum ROI. We’ll set up the measurement framework, agree targets and monitor the impact of deployments. Then we update the blueprint and repeat the cycle.

Many companies lack depth in Conversation DesignIt’s a very different beast to GUI. So we can do that bit for you. Or with you.

In 6-12 months, you’ll have the process dialled and you can go it alone. Or keep us on board to take your strategy, and bot management, to the next level.

859266_VoxgenInfographicSolid2_101520

Does this sound familiar?

You're not alone. We hear these concerns all the time. Click away for a fresh approach to the same old problems...

Does it work?

In a word, yes! Here are some examples of the impact VoxGen has had for Business to Consumer brands like yours...

0%

Self service containment

0

Average C-Sat scores

$0

Annual benefit

Is this for me?

We work with B2C organisations in the US, UK and EU that handle more than 1 million customer contacts per year. If that sounds like you, get in touch. You’re in good company...

logo-walgreens royal-mail logo-game logo-boots XPO Logistics Michelin The Very Group logo-allstate logo-hmrc easyJet Rushmore Loan Management Services

Learn more

Latest blogs

3 min read

IVR User Experience Testing

I’ve often been asked why user testing is so important. It’s an activity that is embedded in our process at VoxGen. In...

3 min read

Conversational AI can’t solve your customer service problem. Here’s why.

Everyone’s talking about conversational and chatbots. Like ‘the cloud’ numerous years ago, if your product isn’t...

5 min read

Designing conversational AI chatbots and what we can learn from IVR

Conversational AI chatbots are a hot topic. Looking at our Twitter and LinkedIn feeds, the interest and excitement...

Sign up to our newsletter for Conversational AI insights straight to your inbox.