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Great conversational customer experiences are more than just software. Our team includes technologists, linguists, musicians and psychologists, giving us an edge in creating smart, connected, conversational experiences.
At VoxGen, we help you create automated experiences that support, surprise and satisfy your customers, making them enthusiastic advocates of your brand. Read on to learn more about our beliefs, mission, and team of Conversational customer experience experts.
It’s about understanding your customers and the language they use, and designing an experience that feels like a real conversation.
It’s about understanding your business objectives, understanding your customers’ needs, and developing an application that aligns with both.
And it’s about providing a contact channel that never fails your customers, is easy to manage and update, and can be hosted anywhere you want it.
VoxGen believes in creating a great experience for you and your customers.
Brands that are super-helpful on their websites and in their stores do terrible things when you call, text and chat with them – especially when it comes to automation.
They make you repeat yourself, feel stupid for not saying the right thing, and wait hours to get the help you need. Sometimes they cut you off before you even get to talk to anyone.
That’s terrible customer service and it does nobody any favors. We’ll help you fix it.
We take time to understand how callers and agents speak, and design the experience around that. We test our designs with real people at every stage, making changes based on their feedback. And we don’t walk away when the solution goes live; we continuously monitor and improve it.
Visit any of our offices and you’ll bump into linguists, musicians, psychologists, voice actors and customer experience designers, as well as top-notch developers, operations people and support staff. Our multi-disciplinary approach means we’re uniquely placed to create natural, conversational experiences.
UX designers can model and test the ideal experience. Developers can generate the code from the design, edit it in their favorite IDE and easily add new integrations and business logic. Call center staff can make small tweaks as needed. And our reporting tools show how the solution is performing, to guide future iterations.
We want you to have the best possible conversational experience, whether we develop it or you do, whether we host it in our cloud or you host it in your data center, and whether you look after it or we do. And we’re not wedded to any contact center platform or vendor, so if you want to move, we’ll move with you.
Chief Executive
Kerry Robinson began his career in technical sales, before excelling in the research and design of cutting-edge spoken dialogue systems at Vocalis. Kerry joined VoxGen in 2000. Part of the leadership team for 10 years, he spearheaded the introduction of VoxGen’s managed services proposition, omnichannel solutions and the use of cloud infrastructure. Kerry became VoxGen’s CEO in December 2013. Under his leadership, the business is focused on leveraging big data, cloud infrastructure and VoxGen’s unique consulting and technology capability to deliver superior omnichannel customer experiences and measurable business benefits. Kerry is a graduate of the University of Oxford and holds an MSc in Machine Perception & Neurocomputing from Keele University.
VP Global Sales & Marketing
Nick Scaglione, VP of global sales and marketing, is responsible for delivering VoxGen’s message that IVR can be an exceptionally satisfying experience. At VoxGen, he is building an organization focused on presenting unique customer experience solution through voice user interface design, agile development, and flexible deployment methodologies. Nick's experience in content marketing and cloud solution sales was crafted during his tenures at XO Communications and Voxeo, the company that invented the hosted IVR business and was recently acquired by Aspect for $150M. When Nick is not working, he enjoys spending quality time with family and leading community outreach efforts.
Head of Infrastructure and Support
Christian has been part of VoxGen’s infrastructure and support team since 2009. He oversees a global team, deploying and managing multiple platforms in, hosted, on premise and hybrid environments in compliance with security standards including PCI, ISO and HIPAA.
He combines agile team management and broad system administration skills with deep expertise in networking, monitoring, automation and modern platform architecture including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and software as a service (SaaS).
Christian is continuously researching, testing and proving new approaches to enhance our platform and service capabilities and has driven the adoption of modern automation, lifecycle management and configuration management tools that allow VoxGen to deliver a superior conversational application environment.
Before working for VoxGen Christian worked for Yosemite technologies and Q Data Europe as a Support Engineer.
Head of Client Solutions
Daniel has been part of VoxGen’s User Experience and delivery teams since 2012. He leads the Client Solutions Group at VoxGen, including VoxGen’s design, development and project delivery teams. He’s responsible for managing client projects from initial pre-sales engagements through to project implementation.
His background in the music industry, where he worked for acts including Girls Aloud, Pixie Lott, Little Mix and Charlie XX gives him a unique perspective on how creative audio production can be used to improve customer experience and brand perception.
At VoxGen, Daniel has designed solutions and led project delivery for voice, SMS text messaging and multi-channel projects spanning Healthcare, telecommunications, Retail, Utility, and service verticals. His passion for digital culture and interactive design, combined with an educational background in Music, psychology, and business give Daniel a unique perspective and refreshing approach that balances creativity, user centric design and business analysis to deliver on strategic goals and objectives.
Dan holds a BA in Creative Music Technology.
Head of User Research
Over 15 years’ experience in planning, managing and conducting User Experience Research.
Experience spans the telecoms, utilities, insurance, financial, retail and defense industries.
MSc in Human Factors of Human Computer Interaction, and a BSc (Hons) in Applied Psychology and Computing
Senior User Interface Designer
Over 17 years of experience in leading the design of numerous Voice User Experience projects across the UK, the USA and Europe
Leads the design and engineering of VoxGen’s tool-kit for designers.
Educated at Università degli Studi di Milano.
Senior User Interface Designer
Over 17 years of experience designing Voice User Interfaces in multiple verticals
Lead designer responsible for all phases of the product life cycle from discovery and high level design to detailed specification and localization in multiple languages
Advanced doctoral training in Education and Linguistics, Stanford University; MLitt in Latin American Linguistic Studies, St Andrews University; BA in Linguistics, Cornell University
Senior User Interface Designer
Over 13 years of experience in speech recognition and user research
Expertise in designing conversations for a wide range of industries (including financial, insurance, utilities, telecommunication, retail, pharmaceutical) and channels (IVR, Intelligent Assistants, Distributed Platforms)
Graduated with Distinction in Cognitive Psychology; held leadership roles at United Services Automobile Association (USAA), Viecore (now Nuance) and IBM
Audio Engineering
Over 10 years experience as an audio engineer
Varied background working in production, live sound, audio programming, radio, film, composition and sound design
Studied music technology at Canterbury Christ Church University
CEO
Kerry Robinson began his career in technical sales, before excelling in the research and design of cutting edge spoken dialogue systems at Vocalis. Kerry joined VoxGen in 2000. Part of the leadership team for 10 years, he spearheaded the introduction of VoxGen’s managed services proposition, omnichannel solutions and the use of cloud infrastructure. Kerry became VoxGen’s CEO in December 2013. Under his leadership, the business is focused on leveraging big data, cloud infrastructure and VoxGen’s unique consulting and technology capability to deliver superior omnichannel customer experiences and measurable business benefits. Kerry is a graduate of the University of Oxford and holds an MSc in Machine Perception & Neurocomputing from Keele University.
CEO
CEO
Kerry Robinson began his career in technical sales, before excelling in the research and design of cutting edge spoken dialogue systems at Vocalis. Kerry joined VoxGen in 2000. Part of the leadership team for 10 years, he spearheaded the introduction of VoxGen’s managed services proposition, omnichannel solutions and the use of cloud infrastructure. Kerry became VoxGen’s CEO in December 2013. Under his leadership, the business is focused on leveraging big data, cloud infrastructure and VoxGen’s unique consulting and technology capability to deliver superior omnichannel customer experiences and measurable business benefits. Kerry is a graduate of the University of Oxford and holds an MSc in Machine Perception & Neurocomputing from Keele University.
CEO
CEO
Kerry Robinson began his career in technical sales, before excelling in the research and design of cutting edge spoken dialogue systems at Vocalis. Kerry joined VoxGen in 2000. Part of the leadership team for 10 years, he spearheaded the introduction of VoxGen’s managed services proposition, omnichannel solutions and the use of cloud infrastructure. Kerry became VoxGen’s CEO in December 2013. Under his leadership, the business is focused on leveraging big data, cloud infrastructure and VoxGen’s unique consulting and technology capability to deliver superior omnichannel customer experiences and measurable business benefits. Kerry is a graduate of the University of Oxford and holds an MSc in Machine Perception & Neurocomputing from Keele University.
CEO
VoxGen Europe
+44 (0)20 7420 5900
VoxGen America
+1 (877) 778 3880
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