AI can’t solve your customer service problem. Here’s why.
Everyone’s talking about AI. Like ‘the cloud’ numerous years ago, if your product isn’t powered...
Everyone’s talking about AI. Like ‘the cloud’ numerous years ago, if your product isn’t powered...
Planning any type of automated customer communication can be tricky, but in the voice channel...
I’ve often been asked why user testing is so important. It’s an activity that is embedded in our...
Conversational AI chatbots are a hot topic. Looking at our Twitter and LinkedIn feeds, the...
Personalisation has been a hot topic in IVR Customer experience (CX) circles over the last...
Too many IVRs are developed without giving due thought to the callers who use it. Here’s why it...