A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Using Data to Personalize the IVR Experience

There’s a lot of talk about using big data to create truly personalised customer communications....

Is Containment the right approach to measuring IVR Effectiveness?

IVR has historically been a cost-saving tool; reducing the need for expensive contact center...

Bad voice acting, confusing jargon: IVR design mistakes to avoid

Here are four common CX and usability mistakes we find when we review companies’ IVR...

Optimize IVR with Tactical Channel Integrations

‘Omni-channel’ can be a daunting prospect.

And connecting all your channels isn’t just a huge...

IVR in Utilities: CSAT Influence Switching Suppliers

According to a VoxGen poll of 2,000 UK consumers, customer satisfaction is a key influencer in...

Your IVR and user needs – are you getting the basics right?

When callers interact with your IVR, they want to be greeted by a system that works effectively...