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Make IVR easy for Contact center Managers to Modify on the Fly
When things change in your business, your IVR often needs to change too. Yet for many contact...
Be Application Centric and Platform Agnostic in IVR
Single-vendor architectures can be an appealing prospect, and if you already have access to IVR...
Bad voice acting, confusing jargon: IVR design mistakes to avoid
Here are four common CX and usability mistakes we find when we review companies’ IVR applications.