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A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Posts about

bot analytics

IVR User Experience Testing

I’ve often been asked why user testing is so important. It’s an activity that is embedded in our...

IVR Analytics and Reporting

To get the most from your IVR, you need to know exactly what’s going on within it at all times –...

The importance of Context Gathering for great IVR and conversational AI design

When it comes to designing great IVR and conversational AI user experiences, understanding and...

CSAT vs NPS: Which Customer Experience Measure Is Best?

When it comes to measuring customer experience, one of the key questions I’m often asked is...

Using Data to Personalize the IVR Experience

There’s a lot of talk about using big data to create truly personalised customer communications....

How small data can make a huge difference to your IVR experience

Customers are happier when brands know what they want and tailor their service accordingly. It’s...