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Chatbots are a hot topic. Looking at our twitter and LinkedIn feeds, the interest and excitement bubbling around this area is vast. Having worked in conversational user experience (UX) over the last two decades,  it’s exciting to see that the industry is experiencing a rapid growth, and delving into emerging technologies like bots and agents.

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Topics: IVR Futures, Chatbots

By Dan Aslet
December 16 2019

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