AI can’t solve your customer service problem. Here’s why.

VoxGen are excited to announce the launch of a new way of developing IVR, chat, SMS and Alexa applications… our innovative and fully-automated Portal.

SpeechTek magazine writer, Phillip Britt, contacted VoxGen in March for an update on the panel session we delivered at last years’ SpeechTek conference.  Phillip (aka Phil) wanted to know what’s changed in the voice interface design world over the last 12 months so we spent 45 minutes with him discussing our approach and the launch of the VoxGen Design...

Conversational Customer experience company, VoxGen, appoints Bob Ingalls as Chairman of the Board to execute on growth plans and drive further innovation in hosting and optimisation of conversational applications for customer service through IVR, SMS, chatbots and Intelligent Virtual Assistants.

Our own Tony Blackburn, head of development, is growing an awesome moustache as part of the Movember charity event.

VoxGen has announced the appointment of Kerry Robinson as CEO. Formerly Chief Commercial Officer, Kerry has pioneered VoxGen's multichannel customer service proposition and led its drive to embrace cloud infrastructure as a service delivery platform. Here's the press release that went out earlier today: