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A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Posts about

conversation design

Designing conversational AI chatbots and what we can learn from IVR

Conversational AI chatbots are a hot topic. Looking at our Twitter and LinkedIn feeds, the...

Improving the IVR Experience with Personalization

Personalisation has been a hot topic in IVR Customer experience (CX) circles over the last...

The what, why and how of great conversation & conversational AI design

It wasn’t too long ago that the only way customers could have a ‘conversation’ with a company...

The importance of Context Gathering for great IVR and conversational AI design

When it comes to designing great IVR and conversational AI user experiences, understanding and...

Natural language IVR – what, why, how?

We talk to a lot of people about their IVR (Interactive Voice Response) systems, and we make a...

Using IVR Design to Improve your NPS Score

NPS (Net Promoter Score) is as big a deal for anyone responsible for customer strategy and cost...