Conversational AI can’t solve your customer service problem. Here’s why.
Everyone’s talking about conversational and chatbots. Like ‘the cloud’ numerous years ago, if...
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customer service
Conversational AI and the Future of Customer Service?
Are intelligent conversational AI assistants like Siri and Alexa the next big thing in customer...
Why Callers are Falling Out of Love with Telephone Customer Service
New research from the UK’s Institute of Customer Service says more customers rely on telephone...
Don't Lose Customers Over a Prolonged Omni-Channel Adoption
Switching to omni-channel customer service may seem like a major undertaking – but big plans on...
Make IVR easy for Contact center Managers to Modify on the Fly
When things change in your business, your IVR often needs to change too. Yet for many contact...
IVR Self Service Doesn't Have to Mean Bad Service
Self-service has enabled many of us to get the experiences, information, and customer service we...