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A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

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customer service

Conversational AI can’t solve your customer service problem. Here’s why.

Everyone’s talking about conversational and chatbots. Like ‘the cloud’ numerous years ago, if...

Conversational AI and the Future of Customer Service?

Are intelligent conversational AI assistants like Siri and Alexa the next big thing in customer...

Why Callers are Falling Out of Love with Telephone Customer Service

New research from the UK’s Institute of Customer Service says more customers rely on telephone...

Don't Lose Customers Over a Prolonged Omni-Channel Adoption

Switching to omni-channel customer service may seem like a major undertaking – but big plans on...

Make IVR easy for Contact center Managers to Modify on the Fly

When things change in your business, your IVR often needs to change too. Yet for many contact...

IVR Self Service Doesn't Have to Mean Bad Service

Self-service has enabled many of us to get the experiences, information, and customer service we...