Design IVR Conversations not Call Flows
Planning any type of automated customer communication can be tricky, but in the voice channel...
Planning any type of automated customer communication can be tricky, but in the voice channel...
I’ve often been asked why user testing is so important. It’s an activity that is embedded in our...
Conversational AI chatbots are a hot topic. Looking at our Twitter and LinkedIn feeds, the...
Personalisation has been a hot topic in IVR Customer experience (CX) circles over the last...
Too many IVRs are developed without giving due thought to the callers who use it. Here’s why it...
To get the most from your IVR, you need to know exactly what’s going on within it at all times –...