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I’ve often been asked why user testing is so important. It’s an activity that is embedded in our process at VoxGen. In this post I explain why…

Topics: IVR Technology

By Kerry Robinson
January 21 2020

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Here are four common CX and usability mistakes we find when we review companies’ IVR applications.

Topics: IVR Technology

By Dan Aslet
April 03 2019

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VoxGen are excited to announce the launch of a new way of developing IVR, chat, SMS and Alexa applications… our innovative and fully-automated Portal.

Topics: Company News, IVR Technology

By Ben Westbrook
May 17 2017

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SpeechTek magazine writer, Phillip Britt, contacted VoxGen in March for an update on the panel session we delivered at last years’ SpeechTek conference.  Phillip (aka Phil) wanted to know what’s changed in the voice interface design world over the last 12 months so we spent 45 minutes with him discussing our approach and the launch of the VoxGen Design...

Topics: Company News, IVR Technology

By Marsha Jones
May 16 2017

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For companies that can think creatively, IVR has an exciting new role to play in the omni-channel experience. Exclusive video interview with Forrester’s Art Schoeller.

Topics: IVR Technology

By Kerry Robinson
September 14 2016

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