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We talk to a lot of people about their IVR (Interactive Voice Response) systems, and we make a point of calling up all sorts of different companies to see how their IVR systems sound.  Something we’ve noticed is that more companies are asking about, and deploying, ‘Natural Language’ IVR solutions.  Another thing we noticed is that their reasons,...

Topics: IVR Features, User Experience

By Kerry Robinson
October 27 2017

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