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In our last post ‘How outbound text messaging can improve the customer experience’, we outlined some of the benefits of integrating outbound text messaging in your contact strategy. As with any channel, the success...
By
Helen Casewell
August 30 2017
We talk to a lot of people about their IVR (Interactive Voice Response) systems, and we make a point of calling up all sorts of different companies to see how their IVR systems sound. Something we’ve noticed is that more companies are asking about, and deploying, ‘Natural Language’ IVR solutions. Another thing we noticed is that their reasons,...
Topics: User Experience, IVR Features
By
Kerry Robinson
October 27 2017
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