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Everyone’s talking about AI… and chatbots. Like ‘the cloud’ numerous years ago, if your product isn’t powered by AI forget it. If you believe everything you read you’d think AI is the answer to everything from...
By
Kerry Robinson
January 07 2020
We talk to a lot of people about their IVR (Interactive Voice Response) systems, and we make a point of calling up all sorts of different companies to see how their IVR systems sound. Something we’ve noticed is that more companies are asking about, and deploying, ‘Natural Language’ IVR solutions.
Another thing we noticed is...
Topics: IVR Features, User Experience
By
Kerry Robinson
September 27 2019
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