Research shows that most consumers still pick up the phone for customer service. But it’s often an unhelpful and frustrating experience.
Confusing menu options, long wait times on hold, no opportunity to speak to a human being: these are all huge sources of customer annoyance with Interactive Voice Response (IVR) systems.
Does your IVR suffer from any of these – and is it damaging your customer relationships?
Schedule a free review with a VoxGen expert to find out where your IVR scores well for customer service, and where it falls down.
We’ll put the IVR through its paces and report back to you on elements including:
Your IVR “persona”: does it accurately reflect your brand?
Your IVR dialog design: does it get callers what they need, fast?
Your on-hold experience: is it helpful, or excruciating?
Cross-channel integrations: can callers complete inquiries in other channels?
Areas that require immediate and longer-term attention
Request your free review today, and we’ll get straight back to you to schedule it.