Everyone says they want to deliver a better customer experience. But what they really want is the lower costs that come from successful automation, and the increased revenues that come from happy, loyal customers.

Conversational AI platforms like interactive voice, messaging and chatbot experiences promise just that, but often fail to deliver. Doing it right costs more. Getting it wrong can be catastrophic for your customer experience. 

So what’s the right level of investment? What’s the Return on Investment (ROI)? How will you measure outcomes to demonstrate the benefits and build momentum for future projects? 

Great conversational AI requires the right level of investment, in the right areas and a constant feedback loop that builds confidence to invest and innovate.  

In this 45 minute webinar Kerry Robinson, VoxGen’s CEO, will take you through the practical steps to build a robust business case, and measure performance against it. 

You'll learn how to:

  • Determine key business benefit metrics
  • Identify the most important areas to work on
  • Forecast the impact of your project
  • Build a business case
  • Implement a continuous feedback loop
  • Make sure you’re always doing the things that have maximum impact


To watch now, simply share your details with the chatbot at the corner of this page.