3 min read
AI can’t solve your customer service problem. Here’s why.
Everyone’s talking about AI. Like ‘the cloud’ numerous years ago, if your product isn’t powered by AI forget it. If you...
We want you to get the most out of your bot workforce and create conversational experiences your customers will love. Check out our short videos for a quick primer, dive deeper with our e-books or grab a coffee, kick back, and enjoy a guided tour of the most important topics in our webinars. Oh, and don't forget the blog for bitesize insights and opinion to challenge your thinking.
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Dec 17, 2020 by Kerry Robinson
Everyone’s talking about AI. Like ‘the cloud’ numerous years ago, if your product isn’t powered by AI forget it. If you...
Jun 22, 2020 by Kerry Robinson
Planning any type of automated customer communication can be tricky, but in the voice channel it’s uniquely tough. To...
Jan 21, 2020 by Kerry Robinson
I’ve often been asked why user testing is so important. It’s an activity that is embedded in our process at VoxGen. In...
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