Watch this webinar to discover how data drives the whole conversational application development lifecycle.

What will I learn?

  • Choosing the right metrics
  • Making the most of the data you have
  • Discovering opportunities
  • Measuring performance and ROI
  • Managing change
  • The limitations of data… when you need to go deeper
  • The future: using AI for automated optimisation?

Whatever platform you’re using, whether you’re designing and building yourself or with partners, pick up practical tips and tricks to see results from your IVR, SMS or chatbot investment.

Who's it for?

Customer service, customer experience and IT professionals who use conversational applications like IVR, SMS or chatbots

Led by:

  • Kerry Robinson, Chief Executive, VoxGen

  • Dan Aslet, Head of User Experience, VoxGen


Watch the webinar