Just like a musical instrument, conversation designs are susceptible to going out of tune. Improve core business outcomes by evaluating your customer experience.
Put yourself in your customers' shoes and answer a series of simple questions to find out where your conversations shine and where improvements could be made.
Tick the boxes that correspond to your offering, calculate your score and see what result you achieve.
A great customer experience can...
Cut average handling times
Reduce call centre transfers
Automate more calls and transactions
As a result, you can benefit your bottom line and increase customer satisfaction.
Customer service, customer experience and IT professionals who use conversational platforms like SMS, chatbots and IVR.