It's time to put your customer experience to the test!

Just like a musical instrument, conversation designs are susceptible to going out of tune. Improve core business outcomes by evaluating your customer experience.

Put yourself in your customers' shoes and answer a series of simple questions to find out where your conversations shine and where improvements could be made.

Tick the boxes that correspond to your offering, calculate your score and see what result you achieve.


What's in it for me?

A great customer experience can...

  • Cut average handling times

  • Reduce call centre transfers

  • Automate more calls and transactions

As a result, you can benefit your bottom line and increase customer satisfaction.

Who's it for?

Customer service, customer experience and IT professionals who use conversational platforms like SMS, chatbots and IVR.

Customer experience checklist

Download here