At best, it’s a quick and painless experience. At worst, it’s a deeply unpleasant one. The endless cycling through options to try to reach a real person. The embarrassment of having to shout ‘YES’, ‘NO’, ‘TO REPORT A FAULT’ over and over in a quiet office. The frustration of being cut off mid-call for no reason.
This ebook is packed with tips, experiences and real-life examples to help you deliver an outrageously great IVR experience, including:
Why you should never let a business analyst design your IVR
How standard call flow editors lead to bad customer experiences
Why ‘small data’ is better than ‘big data’ for personalization
When you need an IVR Czar in your life
If ‘low-code’ beats ‘no-code’ for IVR development
Request your copy today and start making your IVR great. Complete the form and we'll email you a copy of the guide.