In 2012, Discovery Channel viewers rated Interactive Voice Response “the most annoying invention of all time”.
Poor customer experience in the IVR is bad news for your business. It leads to dwindling rates of first-call resolution, social media badmouthing, lackluster Net Promoter scores – and worse.
The good news is lots of IVR problems can be easy to fix.
This guide outlines 7 projects you can start today, each aimed at fixing a common obstacle in the IVR experience. Download it now and get practical tips on:
Understanding why callers use your IVR
Auditing your current IVR experience
Revamping your IVR’s high level design
Implementing basic personalization
Enabling useful cross-channel journeys
Request your copy today and start giving your IVR a CX overhaul. Complete the form and your copy will be emailed to you.