Design IVR to work across web and mobile

Watch IVR experts Art Schoeller, VP & Principal Analyst at Forrester and Kerry Robinson, CEO at VoxGen discuss how IVR is evolving with mobile and web-based self-service.

Art shares Forrester’s research on consumers’ channel preferences for self-service while Kerry shares actionable advice from real-world examples to apply to your omni-channel strategy today.

In 45 minutes, Art and Kerry will share:

  • The impact of the subscription economy

  • Forrester research on consumers self-serve usage

  • IVR efficiency versus effectiveness measures

  • How to build smart, connected, conversational IVR

  • Real-world customer examples in action

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