Watch IVR experts Art Schoeller, VP & Principal Analyst at Forrester and Kerry Robinson, CEO at VoxGen discuss how IVR is evolving with mobile and web-based self-service.
Art shares Forrester’s research on consumers’ channel preferences for self-service while Kerry shares actionable advice from real-world examples to apply to your omni-channel strategy today.
In 45 minutes, Art and Kerry will share:
The impact of the subscription economy
Forrester research on consumers self-serve usage
IVR efficiency versus effectiveness measures
How to build smart, connected, conversational IVR
Real-world customer examples in action
Complete the form and a link to the webinar recording will be emailed to you.