When callers are upset, or have sensitive or urgent inquiries, they need a sympathetic welcome that gets them the help they need, fast.
We’ll draw on our experience of working with healthcare organizations to design and deliver an IVR experience that meets your callers’ needs and aligns with your business objectives.
A smart, connected, conversational IVR can do much more than expertly handle thousands of inbound inquiries. Designed properly, it can also become a valuable cross-sell and upsell channel.
We’ll work with you to understand what you and your callers need from your voice channel, and design an IVR application that delivers convenience for your customers and value for you.
Shop Direct Group has saved 130,000+ agent hours with a more streamlined, self-service oriented IVR experience.Read the story
Utilities & Telecommunications IVR
In the utilities and telecommunications industries, customer service is emerging as a major competitive differentiator – and a key factor in customer acquisition and retention.
We’ll work with you to understand your callers’ needs and your customer experience objectives. Then we’ll design and deliver an IVR that maximizes customer satisfaction while minimizing your call-handling costs.
Anglian Water is using smart, connected, conversational IVR to achieve its ambition of 100% “very satisfied” customers.Read the story
The Caribbean’s largest telco operator has reduced contact center costs by 15%, while improving service to customers in 13 countries.Read the story
Today’s financial services customers are looking for ultra-convenient service – and expect to receive it across multiple channels, including voice.
We’ll work with you to understand how your customers want to interact with your business, and to design and deliver an IVR experience that meets their changing needs.
Callers to government departments want their inquiries answered swiftly and satisfactorily. Governments, meanwhile, are under pressure to do more with less.
Intelligent self-service IVR can address both needs, but only if it’s carefully designed and closely managed. VoxGen will work with you to design and deliver a modern, conversational IVR application that’s both efficient and effective.