You don't have an app, you have a bot workforce
They need targets, measurement, and managing, just like any high performing team. If you want to make the most of your bot platform... you need bot management. We call it HR for AI.
How it works
We understand your strategy, business case and design. We dive deep into your analytics, and understand the gaps between what you want, and what you’re getting. We work with the design team, data science and development to scope activities that will move the needle on the metrics that matter to you. Then we’ll hold teams accountable to deliver the updates, and we’ll measure their impact. The cycle repeats on a tempo that works for your organisation. We make sure you get the most out of your investments in conversational AI.
What we do
Maybe you're doing some of this already. Maybe you're not. We'll partner with you to implement the process, coach the team and make sure bot management gets done.
Align the bot program with your corporate, departmental, and personal objectives
Set SMART targets for your bots
Analyze performance and identify gaps
Assist with Agile Program Increment (PI) and Iteration planning
Align existing backlog items and new functionality with upcoming iterations
Monitor & Improve
Build a performance model to understand and predict the impact of change
Assess the impact of design and technical changes and constraints
Ensure the right measurement capability is in place
Monitor implementation & rollout
Validate business impact and provide input into subsequent release cycles
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