Usage and use of personal information

When you opt-in to receive a text message from our automated telephone system, we collect your mobile phone number and information about your phone (such as wireless operator and device type) so that we can deliver the requested content and services. We will send you a ONE-TIME message, summarising the details for the task carried out within the telephone system.

You can cancel the SMS service at any time. Just text "STOP" to +1 570-333-6504.  After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. 

If at any time you forget what keywords are supported, just text "HELP" in reply. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

You can also contact us via email sms_help_logisticare@voxgen.com, or call 1-800-849-0831. 

If you want to receive further messages, just sign up as you did the first time via the automated telephone system and we will send another ONE-TIME SMS message. 

List of Participating carriers: AT&T, Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular,  Nextel & Virgin Mobile. T-Mobile is not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 

For all questions about the services provided by this short code, you can send an email to sms_help_logisticare@voxgen.com.

Contacting us

If you have any questions about the VoxGen Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

CONTACT US