In this short, 30 minute webinar, we’re going to run through some practical tips and tricks to get the right message in the right place, at the right time, without damaging your customer experience… or your sanity!

 

What you will learn

  • Understanding the context

  • (Re-)designing the message

  • Handling multiple languages

  • Getting audio recorded quickly

  • Using Text-To-Speech (TTS)

  • Un-doing the changes

  • Building in configuration


Who's it for?

Customer service, customer experience and IT professionals who use conversational applications like IVR, SMS, chatbots or Voice Assistants.

Watch the recording here