Privacy Notice & Cookies policy

At VoxGen, we’re committed to maintaining the trust and confidence of people we interact with via our website, telephone, email and in person. We keep just enough personal data to deliver our services to you and share relevant news, insights and information on our products and services that may interest you. We don’t share this data with anyone else.  This Privacy Policy explains what data we store, how we store it, how we use it and how you can access, change and ask for it to be deleted it if you want to.

Visiting our Website

When you visit www.voxgen.com or portal.voxgen.com we use third party services from Google and Hubspot to collect information about how you use the services we provide. We do this to find out things such as the number of visitors to various parts of the site.  We may connect this information with details you provide to us via forms on our website, or that we obtain from reputable third-party sources to provide more relevant information through automatic and manual processing.  These functions are enabled by Cookies.  You can find more information on how cookies are used on our websites in the Cookies Policy below.

Our Newsletter, blog updates & other content

When you sign up for our blog or newsletter, or ask for content like e-books and webinars, we collect personal information. We use that information to send you the content you asked for; to share other relevant content; to let you know about products and services that may be of interest and to check every now and then that you’re happy and satisfied with the services we provide. We don't sell or trade email lists with other organisations and businesses.

We use third-party providers, Hubspot to deliver our newsletter and send emails about our products and services. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve the content that we share. For more information, please see Hubspot's privacy policy. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. 

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include: 

  1. Prospect Global Ltd (trading as SoPro) Reg. UK Co. 09648733. You can contact SoPro and view their privacy policy here: http://sopro.io.  SoPro are registered with the ICO Reg: Z123456 their Data Protection Officer can be emailed at: dpo@sopro.io.
  2. Six & Flow Limited. You can contact Six & Flow and find their privacy policy here

Other categories of data processed

We may process Your personal data that are provided in the course performing work through a contract (“Work Data“). The Work Data may include name, email address and telephone number. The source of the Work Data is You or Your employer. The Work Data may be processed for the purposes of providing our work and communicating with You. 

We may process information contained in any enquiry You submit to Us regarding Our services (“Enquiry Data“). The Enquiry Data may be processed for the purposes of Us offering, marketing and selling relevant goods and/or services to You. The legal basis for this processing is consent which may be withdrawn by You at any time by contacting us.

We may process information found on public social networking profiles (“Public Data“). This data may include name and job title. Public Data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to Your employer. 

We may process any of Your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. (“Legal Claims Data”) The legal basis for this processing is Our legitimate interests, namely the protection and assertion of Our legal rights, Your legal rights and the legal rights of others.

Data sources and storage

The personal data we process comes from information you provide to us via our websites or through interactions with us over email, telephone or in-person.   We store data while you are opted-in to receive communications from us, while you or the company you work for continues to receive services from us, or for a period of up to 18 months after the last time you visited our websites or opened an email from us. If the data is collected in order to fulfil a contract the length of time held will be the maximum of 18 months after the last time you visited our websites, opened an email from us or spoke with someone at VoxGen or the legal minimum period of time the data must be held to fulfil our legal obligations.

Portal Services

When you sign up for a portal account or ask for access to our Business Intelligence or admin console we collect personal information such as name and email address and IP address. We use that information to provide these services.  It’s OK if you don’t want to provide this information but you will not be able to access these services.

Protection for EU Citizens

Our legal basis for processing your personal data under the General Data Protection Regulations (GDPR) is either a) because you provided a positive opt-in via our website or b) based on an assessment of our legitimate interests as a B2B service provider to contact you about relevant products and services, which we have carefully considered in relation to your rights and the impact on you or c) to process a contract that we have with you

Some personal data is transmitted and stored for us by Salesforce.com, Hubspot which resides outside of the EU, but this data is encrypted and legally protected by the European Commission’s model contract clauses.

International transfers of personal data

VoxGen Limited has offices and facilities in The United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

The hosting facilities for our storage server are situated in the United Kingdom, Ireland and United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

Your rights to view, amend or delete personal information

You are entitled to view, amend, restrict processing of, object to processing of or delete the personal information that we hold. If you request a change we have one month to respond to you. Email your request to our Data Protection Officer At privacy@voxgen.com You also have the right to lodge a complaint with a supervisory authority

This policy is reviewed annually, or if there is a significant change in our business.  Last updated on 4th December 2019

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?         

Cookies are text files containing small amounts of information that are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.  

How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at http://www.allaboutcookies.org and http://www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies 

These cookies collect anonymous information on the pages visited.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.  

Third party cookies 

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them. 

Client specific privacy policies and terms & conditions

Logisticare SMS Privacy Policy

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

CONTACT US