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We bridge the gap between technology, customer experience and outcomes.

 

Creating impactful IVR, voice and chatbots is about more than just software.

 

It’s about understanding your business objectives, and customer needs. Creating an experience that aligns with both.

It involves understanding your customers and the language they use. Designing an experience that feels like a real conversation.

It means measuring and managing a high performance team of humans and bots. Delivering a great experience for you, and your customers.

Here's how we help you get the most out of your bot workforce...

Bot Strategy

Our Discovery process delivers a blueprint for conversational AI success that aligns Customer, Business and Technical needs. It articulates an inspiring vision, and your path to conversational AI maturity, all justified by a detailed business case.

 

 

 

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Bot Management

Bot management identifies the best improvement opportunities and the metrics that matter, aligning every release with your strategy. It drives your bots, and the teams who build them to deliver maximum ROI, and validates their impact.

 

 

 

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Conversation Design

Conversation design creates an interaction that engages customers, communicates your brand, and delivers results. We help your development team deliver on the vision, and ensure customers will love the end-result.

 

 

 

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Our  Clients

logo-walgreens royal-mail logo-game logo-boots Logo | XPO Michelin The Very Group logo-allstate logo-hmrc easyJet Rushmore

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