Solutions
- - - Applied AI
      
      Applied AI
      
      Demystify AI and put it to work in a variety of customer-experience roles in your organization.
      
      AI Strategy Workshop
      
      faqGPT
      
      routeGPT
      
      taskGPT
      
      voiceGPT
  - - CX Modernization
      
      CX Modernization
      
      Tools and services to help you evolve along with the changing needs of your customers.
      
      Consulting Services
      
      Professional Services
      
      Cloud Migration
      
      Contact Center
      
      Workforce Optimization
  - - Innovative IT
      
      Innovative IT
      
      Support your customer experience team with flexible plans and solutions to keep them going.
      
      Xcelerate
      
      Managed Services
      
      Digital Workspaces
      
      Network and Security
Industries
Partners
Insights
About
- Team
- Careers
Contact

Insights

Info, Insights And Other Good Stuff.

We are thought leaders led by unique specialists across every facet of the contact center experience. Which means we have things to say. Resources to share. And news to make. If you are looking for any of that … you’re in the right place!

Resource

Exploring and Mastering AI in Healthcare

Article

Unlocking the Digital Front Door: AI in Healthcare

Resource

[On-Demand] The AI-First Contact Center – Beyond Efficiencies

Resource

[On-Demand] The AI-First University

Resource

The AI-First Contact Center

News

Waterfield Tech Named to Prestigious Inc. 5000 List

Case Study

analyzeGPT Delivers Key Insights for Retailers

Resource

[On-Demand] Breaking the Barriers to CX Transformation

Resource

[On-Demand] The AI-First Contact Center

Article

Personal AI Will Swamp Your Contact Center

Article

Is Agent Assist Dead?

Article

Comparing the Cost of Generative AI vs. IVR vs. Human Agents

Article

Methods, Monoliths, and Modules – How Applied AI Solutions Will Evolve (and how things tend to happen in the wake of major disruptive innovations)…

Case Study

Cloud Migration Transforms CX Operations for Industrial Robotics Company

Case Study

CX Assessment Uncovers Noteworthy Productivity Gains for National Life Insurance Provider

Join Our Team

We’re hiring innovative, passionate team players.

Applied AI

CX Modernization

CX Modernization

Innovative IT

Innovative IT

Insights

Info, Insights And Other Good Stuff.

Join Our Team