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Here are four common CX and usability mistakes we find when we review companies’ IVR applications.

Topics: IVR Technology

By Dan Aslet
April 03 2019

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‘Omni-channel’ can be a daunting prospect.

And connecting all your channels isn’t just a huge logistical challenge, it can also be extremely expensive.

But, the good news is that making your customers’ lives easier doesn’t have to cost the world – it can start with just a few tactical integrations and tweaks to your IVR, chatbot and voice assistant...

Topics: IVR Design

By Kerry Robinson
March 28 2019

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According to a VoxGen poll of 2,000 UK consumers, customer satisfaction is a key influencer in the decision to switch utility provider. While competitive offers and tariffs continue to be high on the list of customer priorities, CSAT is not far behind.

Book your free IVR review, today

Topics: IVR Design

By Kerry Robinson
March 22 2019

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When callers interact with your IVR, they want to be greeted by a system that works effectively and efficiently. Some of the main pain-points callers tell us about that relate to bad IVR experiences are where the IVR doesn’t support the basics of good IVR design. The biggest frustrations come from poor navigation, options that aren’t relevant to their...

Topics: Blog

By Kerry Robinson
March 07 2019

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Are intelligent assistants like Siri and Alexa the next big thing in customer service? It’s starting to look that way – but the customer experience has to be right.

Topics: IVR Futures, featured

By Kerry Robinson
January 11 2019

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