AI can’t solve your customer service problem. Here’s why.

In our last post ‘How outbound text messaging can improve the customer experience’, we outlined some of the benefits of integrating outbound text messaging in your contact strategy. As with any channel, the success of those interactions will be dependent on an understanding of who will be using the service, how the text messaging fits with the wider...

What if there was a cheap, quick and effective way to reduce customer effort, provide proactive updates, and to increase customer satisfaction? This is where outbound text messaging comes in. Text messaging offers great opportunities for providing proactive messaging and in reducing caller effort, but not all brands are utilising those benefits.

VoxGen are excited to announce the launch of a new way of developing IVR, chat, SMS and Alexa applications… our innovative and fully-automated Portal.

SpeechTek magazine writer, Phillip Britt, contacted VoxGen in March for an update on the panel session we delivered at last years’ SpeechTek conference.  Phillip (aka Phil) wanted to know what’s changed in the voice interface design world over the last 12 months so we spent 45 minutes with him discussing our approach and the launch of the VoxGen Design...

Conversational Customer experience company, VoxGen, appoints Bob Ingalls as Chairman of the Board to execute on growth plans and drive further innovation in hosting and optimisation of conversational applications for customer service through IVR, SMS, chatbots and Intelligent Virtual Assistants.